Returns and Cancellations Policy

Returns and Cancellations Policy

Summary: Details on how to handle returns and cancellations, including the steps to follow and the relevant policies.

Understanding our returns and cancellations policies is essential for managing your shipments efficiently. At Logistics Express, we want this process to be as transparent as possible:

1. Cancellation Procedure: If you need to cancel a shipment, please contact us as soon as possible. Cancellations may be subject to charges depending on the status of the shipment.
2. Returns Policy: In the event of a return, our team will guide you through the process, including the management of reverse logistics.
3. Refunds and Compensation: We explain clearly how refunds and compensation are handled in the event of cancellations or returns.

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Need us to handle it for you?

Logistics Express helps you move goods and resolve customs formalities quickly, with full tracking.

Services

• Customs: clearance and management
• Integrated logistics: end-to-end solutions
• Groupage and full loads: optimise costs and lead times
• Warehousing: storage and distribution

Daily Groupage (Departures)

Daily express groupage service to:

• Melilla
• Ceuta
• Gibraltar
• Nador
• Tanger Med

Related Guides

• The Importance of Correct Documentation in Logistics
• Using the Online Platform to Track Your Shipment
• Feedback and Improvements to Customer Service
• Common Questions About Rates and Billing

Contact

Request a quote or advice and we’ll get back to you promptly:

• Contact form
• Email: comercial@logisticsexpress.es
• Tel/WhatsApp: +34 951 650 500

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