Incident Management at Logistics Express

Understand how Logistics Express handles incidents, offering fast and effective solutions to give you complete peace of mind.

At Logistics Express, we understand that efficient incident management is crucial to maintaining the trust of our customers. Below we detail how we approach and resolve these situations:

Procedures in the Event of an Incident:

• Immediate Notification: If any problem is detected with your shipment, our team will notify you immediately.
• Problem Resolution: We work diligently to resolve any incident — whether a delay, damage, or loss — and keep you informed throughout the process.

How to Submit a Claim:

• Contact us as soon as possible to begin the claims process.
• Provide all necessary information and documentation to speed up the resolution.

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Need us to handle it for you?

Logistics Express helps you move goods and resolve customs formalities quickly, with full tracking.

Services

• Customs: clearance and management
• Integrated logistics: end-to-end solutions
• Groupage and full loads: optimise costs and lead times
• Warehousing: storage and distribution

Daily Groupage (Departures)

Daily express groupage service to:

• Melilla
• Ceuta
• Gibraltar
• Nador
• Tanger Med

Contact

Request a quote or advice and we’ll get back to you promptly:

• Contact form
• Email: comercial@logisticsexpress.es
• Tel/WhatsApp: +34 951 650 500

More guides: ayuda.logisticsexpress.es